TOURISM REDRESS MECHANISM: TOURISM COURTS IN WEST MALAYSIA FOR THE PROTECTION OF CONSUMERS
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Keywords:
Muslim friendly hospitality services, redress mechanism, tourism court, consumer protectionAbstract
Malaysia is recognized as a pioneer in offering Muslim Friendly Hospitality Service (MFHS). The country is able to offer a wide range of Muslim friendly products and services to the consumers/travelers from all around the world. These include Muslim friendly accommodations, tour packages, spas, tour guides, Islamic tourism destinations, as well as halal food and beverages. Malaysia was declared as the world’s top Muslim friendly destination for Muslims for six consecutive years (Global Muslim Travel Index (GMTI) 2011-2018). Basically, Malaysian tourism provides proper and convenient services which are in line with Shari’ah to cater to the needs of Muslim tourists without the non-Muslim tourists being deprived from enjoying the same quality of services. Nonetheless, almost impossible to avoid complaints from the consumers. This Paper is prepared with the objective of seeking the necessary elaboration and endorsement from the Ministry of Tourism, Arts and Culture, Malaysia (MOTAC) to adopt the proposals made in this Paper for a uniformed tourism redress mechanism which includes the establishment of Tourism Courts not only in East Malaysia but also the Northern region, Central Region and Southern region of West Malaysia in order to provide adequate consumer protection in the tourism industry.
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