ONLINE SHOPPING AND CONSUMER RIGHTS PROTECTION WITHIN BANGLADESH: A REVIEW OF CURRENT LAWS AND REGULATIONS
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Abstract
In the 21st century online shopping is rapidly increasing day by day. Now-a-days, if a consumer asks for a pizza from Pizza Shop, he or she will get it at his or her door within few hours. If someone wants to buy a laptop or watch, several of the websites are available in Bangladesh now to provide the goods in a very reasonable price. There are many benefits of online shopping; this is the reason why online stores are a booming business today. The benefit of online shopping includes buying clothes, gadgets, shoes, appliances, or even daily groceries, it saves time- with just a couple of clicks of the mouse, you can purchase your shopping orders and instantly move to other vital things, which can save time, save fuel, because there is no need for vehicle, save energy, comparison of Prices, 24/7 availability, no waiting in queue, easy to search merchandise you want to buy. However, these experiences of online shopping have not been very pleasant for many of the consumers. Sometimes customers have complained too. The common criticisms of online shopping are lack of privacy and confidentiality, lack of enough information, lack of refund policy and aftersales policy. This paper is focusing on the vital problem of lack of proper laws and regulation in this respect. Bangladesh has a well- structured legal framework and number of laws that are related to but not directly focused on online shopping. The study will be conducted mainly on the basis of the analysis collected both from primary and secondary sources of data following both the qualitative and quantitative approach. Primary sources, for example, relevant laws, books, and secondary sources are newspaper clips, published articles, and other existing resources available will be explored for gaining access to the updated scholarship on the issue.
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