ANALYSIS OF DEFICIENCY IN ATM SERVICES VIS–A-VIS LIABILITY OF THE BANKS
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https://doi.org/10.55662/Abstract
With the surge in information and technology and use of ATMs, lot of cases have been pouring in either pertaining to withdrawal of cash or non-availability of cash in the ATMs. The main purpose for introduction of ATMs for obtaining account related information, cash withdrawals, deposits etc. was for the benefit of their customers without directly interacting with the bank. Now, there are more cashless transactions either through internet transactions or through the use of ATMs. This shows that majority of people now prefer virtual payments. Particularly the young generation is using internet banking. The day is not far when the banks may soon stop issuing cheque books. This in turn would be a major contribution of the banks towards go-green drive. It is high time to go paper less and encourage people to use net banking. At the same time, it is necessary for the banks to have their systems full proof, be it online banking or use of debit cards or credit cards by their customers. It is also necessary for the banks to ensure their customers prompt and speedy remedies in case of any fraud reported to them by the customers, as thefts related to banks are getting sophisticated day by day.
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